In the face of increasing costs, competition and regulation, many organizations need to make IT more strategic, efficient and cost-effective. As a result, IT organizations worldwide are focusing on IT Service Management (ITSM) as a means of addressing this need. ITSM leverages ITIL-based best practices to help IT organizations improve the levels of Service Delivery and Service Support.

Implementing an ITSM initiative can seem overwhelming to many organizations because of the need for comprehensive changes that reach across people, processes, and technology. Third Sky has assembled a team of experts to guide organizations through this process. We work with companies to assess their needs, build a manageable plan, and implement a successful ITSM program.

Our hands-on, real-world approach to ITSM has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers that deliver the highest levels of service and support while lowering costs.

Solving CIO Business Problems

CIOs are facing increasing costs, regulation and more competition from managed services organizations. At the same time, their customers are demanding that IT do more with less. What is the right strategy for a CIO to ensure the company is receiving the right IT tools and technology to enable them to serve their customers better and grow their business?

• Reducing the cost of IT
• Provide business with levers to control their IT spend
• Manage IT demand
• Improve operational excellence
• Communicate the value of IT
• Become a trusted service provider
• Improve business and IT alignment

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Creating a Service Management Program

Whether your organization is just starting out in your IT Service Management transformation, or you are looking for guidance around your current Service Management program, Third Sky offers the expertise you need to ensure you meet and exceed your goals.  With Vision & Strategy Services to help define what you want to get out of your ITSM program, and ITSM Roadmapping Services to set a plan for how to achieve your goals, Third Sky can help get you where you want to go.

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Managing the Service Portfolio & Service Catalog

A Service Portfolio/Catalog can be the backbone of a successful IT Service Management program, enabling customers to make a cultural shift from a system-oriented perspective to service-oriented perspective and create a foundation for the improvement all of the other ITIL/ITSM processes.  Third Sky offers education that will lay the foundation for achieving results from your Service Catalog, QuickStart programs that will get you up and running including best-in-class software, and even Service and Request Catalog Management-as-a-Service to completely take the burden of creating and managing your Service Catalog off your hands.

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Process Design & Adoption

The clear definition and adoption of your IT Service Management processes can increase customer and IT productivity and help to clarify how IT affects and is aligned with the business. Third Sky's Process Design & Adoption services help our customers to accelerate the definition of their service management processes, build consensus and buy-in, and leverage real world examples of how other organizations have solved similar process design and adoption challenges.

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Expert Guidance and Resources

For those with an established Service Management program, or one that may be floundering, Third Sky's Expert Guidance & Continual Improvement services allow our customers to take advantage of our extensive experience to make your ITIL adoption more effective and gain confidence that you are moving forward in the right direction. Access Service Managers that both know the theory and have "real world" experience helping organizations adopt ITIL/ITSM.

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