For those with an established Service Management program, or one that may be floundering, Third Sky's Expert Guidance & Continual Improvement services allow our customers to take advantage of our extensive experience to make your ITIL adoption more effective and gain confidence that you are moving forward in the right direction. Access Service Managers that both know the theory and have "real world" experience helping organizations adopt ITIL/ITSM.

Mentorship

Provides a flexible, predetermined block of consulting hours to support customers' ongoing ITSM initiatives. These hours can be drawn down on an as-requested basis but are typically structured to enable regular checkpoints with customer Process and/or Service Owners.

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Interim Resources

It is not uncommon for programs and projects to get delayed or derailed because of a short-term need for additional resources. Risks that were not identified become reality, key resources leave the team for a variety of reasons, or the original program plan was too optimistic in mapping the resources needed for the tasks at hand.  Third Sky can provide experienced IT Service Management consultants to help customers reach their goals. We have highly-qualified process and technical consultants available to fill urgent needs. Third Sky’s proven track record of successful IT Service Management programs ensures our customers that they get the best possible value for their investment.

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