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Complimentary Webinar: Industry Trends in Strategic Service Management Thursday, March 22, 2012, 10:00am - 11:00am
Location Virtual  Attend this IT Leadership webinar from Third Sky, presented by Reg Lo, one of the industry’s leading ITSM consultants and VP for Professional Services. Reg will discuss ITSM industry trends and how they should influence your ITIL/ITSM program.
Topics covered include: - Transitioning from Process orientation to a Service orientation
- Transitioning from Application/Infrastructure Services to End-to-End Services
- Transitioning from Project Portfolio Management to Service Portfolio Management
- The changing Service Management Office
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