Joshua Sky Barrow, President

Josh did his undergraduate work in Computer Science and Electrical Engineering at Harvard University. Josh has been managing professional service organizations since the mid-1990's when he joined The Counsell Group, Inc. Josh served as Vice President of Professional Services and oversaw growth from 10 people to over 1200 people. The Counsell Group was renamed Breakaway Solutions, Inc. in 1998 and had an extremely successful IPO in 1999 on the NASDAQ as BWAY. Breakaway Solutions provided Strategy, CRM, E-Commerce, and Hosting Solutions.

In 2001 Josh joined LiveSky Solutions, Inc. as Vice President of Professional Services. LiveSky was focused on mobile and wireless solutions. After one year in this position, Josh was presented the opportunity to start his own company and broaden the solutions offered beyond mobile and wireless. Josh formed Third Sky in early 2002.

Lou Hunnebeck, Vice President of ITSM Vision & Strategy

With over 20 years of experience in service industries, the last 11 in IT services, Lou Hunnebeck is currently Third Sky's VP of ITSM Vision & Strategy, devoted to advancing the art of IT Service Management and advancing Third Sky's presence in the market. Lou's passion for improving how we do what we do has led her to IT Service Management systems consulting, notably for Peregrine Systems, Magic Solutions and a range of private clients. Lou has led global teams in best practice and methodology design and was the driving force behind the development of Third Sky's accredited ITIL Foundation certification courses. Lou's background in the theatre makes her dynamic speaker and an engaging instructor.

Lou hold's her ITIL Service Manager certification, served on the public QA team for ITIL Version 3.

Reginald Lo, Vice President of Professional Services

Reg Lo is the ITIL Practice Leader for the Boston office. He has over 14 years of IT consulting experience in ITSM/ITIL consulting, research compliance and healthcare, and custom solutions. He is a frequent speaker at itSMF and HDI events and a contributor to "The Forum", the offical newsletter of itSMF USA. He is the member of the itSMF USA publishing committee. Prior to Third Sky, Reg was the CTO for Research Management for Partners Healthcare, the umbrella organization that includes the Harvard Affiliated Hospitals of Massachusetts General Hospital and Brigham and Women's Hospital.

Dick Szymanski, Director of Education

Dick Szymanski is an ITIL Expert with over 18 years in IT Service Management consulting and a previous 15 years as a Practitioner in the IT and Customer Service fields. As the former Founder and CEO of AmerIT Learning Corp., Dick provided ITIL Education and ITSM Consulting to over 2,000 individuals at over 400 companies. Prior to AmerIT, Dick served as Principle at Integrity Support Consulting and Service Management International (SMI), providing tech support and help-desk consulting. Following SMI, Dick served as Principle at Support Performance Corporation, where he created Compare^TM, the Help Desk Industry's first web-based Benchmark Database repository.

Dick has held leadership roles in AFSMI, HDI, ASP and itSMF associations, founded four local chapters and received multiple personal and team awards. He has authored numorous books, reports and articles on various service and support topics.

Kenneth Michelson, Director of Technology Solutions

Kenneth Michelson has over 12 years of experience managing and delivering technology solutions. Mr. Michelson’s experience has been focused on CRM, ITSM/ITIL, and custom solution consulting. Prior to Third Sky, Mr. Michelson served as a managing consultant helping lead the CRM practice at Breakaway Solutions. Following Breakaway Solutions Mr. Michelson served as technical architect for mobile/wireless solutions at Live Sky, Inc. Mr. Michelson helped form Third Sky in early 2002. Mr. Michelson holds an AB Bachelor of Arts in Computer Science from Harvard University in Cambridge, Massachusetts.