Upcoming Events
| Wed Feb 29 @10:00AM - 11:00AM Complimentary Webinar: ChangeNow: A Pre-Packaged Process and ServiceNow Update Set from Third Sky and Navigis |
| Wed Mar 07 @ 9:00AM - 10:00AM Complimentary Webinar: Incident Matching - A Key Step to Dramatically Improving Problem Management |
| Thu Mar 22 @10:00AM - 11:00AM Complimentary Webinar: Industry Trends in Strategic Service Management |
| Mon Apr 16 IT Financial Management Association Conference |
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| In the face of increasing costs, competition and regulation, many organizations need to make IT more strategic, efficient and cost-effective. As a result, IT organizations worldwide are focusing on IT Service Management (ITSM) as a means of addressing this need. ITSM leverages ITIL-based best practices to help IT organizations improve the levels of Service Delivery and Service Support. Implementing an ITSM initiative can seem overwhelming to many organizations because of the need for comprehensive changes that reach across people, processes, and technology. Third Sky has assembled a team of experts to guide organizations through this process. We work with companies to assess their needs, build a manageable plan, and implement a successful ITSM program. Our hands-on, real-world approach to ITSM has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers that deliver the highest levels of service and support while lowering costs. Call Third Sky today to see how we can help you meet your business and IT objectives. Education ServicesThird Sky offers a comprehensive portfolio of educational programs to equip your staff with the necessary skills and knowledge to effectively utilize ITSM processes and technologies. We believe that education is critical to any successful ITSM program. Our training programs provide the practical experience and guidance students need to successfully design, implement, manage and justify an ITSM program. This approach enables IT departments to transform themselves from a provider of technology to a provider of business services. Consulting ServicesImplementing an ITSM initiative can seem overwhelming to many organizations because of the need for comprehensive changes that reach across people, processes, and technology. Third Sky has assembled a team of experts to guide organizations through this process. We work with companies to assess their needs, build a manageable plan, and implement a successful ITSM program. Our hands-on, real-world approach to ITSM has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers that deliver the highest levels of service and support while lowering costs. Technology ServicesThird Sky offers a team of highly-skilled technology consultants with extensive experience in realizing an organization's specific business objectives and automating the organization's processes. Organizations often spend exorbitant amounts of money and time on acquiring and deploying technology solutions that are supposed to increase efficiency and decrease costs, only to feel that they failed to get the value or results they sought. Our consultants possess not only extensive expertise with the technology, but also the right understanding of the recognized best practices of IT Service Management. We make sure implemented tools not only work, but that they also deliver the required business value. We work with you to figure out what technology features are relevant to the organization in order to be able to understand your specific needs and make recommendations based on them. |