Upcoming Events
| Wed Feb 29 @10:00AM - 11:00AM Complimentary Webinar: ChangeNow: A Pre-Packaged Process and ServiceNow Update Set from Third Sky and Navigis |
| Wed Mar 07 @ 9:00AM - 10:00AM Complimentary Webinar: Incident Matching - A Key Step to Dramatically Improving Problem Management |
| Thu Mar 22 @10:00AM - 11:00AM Complimentary Webinar: Industry Trends in Strategic Service Management |
| Mon Apr 16 IT Financial Management Association Conference |
Subscribe to RSS Feed| Technology Services |
|
| Organizations often spend exorbitant amounts of money and time on acquiring and deploying technology solutions that are supposed to increase efficiency and decrease costs, only to feel that they failed to get the value or results they sought. Our consultants possess not only extensive expertise with the technology, but also the right understanding of the recognized best practices of IT Service Management. We make sure implemented tools not only work, but that they also deliver the required business value. Service and Request Catalog Management-as-a-ServiceEveryone agrees that a Service Catalog is vital to the success of any IT Service Management program, and many have either started or published a Service Catalog. If you have started or published your service catalog, are you seeing or measuring any business benefits? If you haven't started, have you defined the goals and success criteria for your initiative? Leverage Third Sky's vast Service Catalog expertise and PMG's best-in-class software to allow you to focus on improving service delivery and reducing your department costs, without raising your headcount. ITSM Product SelectionOrganizations are looking for tools to facilitate and automate their ITIL processes. There are many vendors in the market that provide integrated ITIL-based tools. The leading IT research firms identify the top dozen players by representing them as dots on a chart. However, organizations need greater detail to help guide their decision in selecting tools. Third Sky’s takes a vendor neutral approach to Product Requirements Definition, focusing on identifying and prioritizing requirements that differentiate between vendors’ solutions, helping to pinpoint a short list of vendors to consider and plan the product selection and implementation process ITSM Product ImplementationOur technical consultants have experience in most of the major ITSM software packages and we offer their services at highly competitive rates. Third Sky combines practical process consulting advice and technology experience to recommend the best implementation options to achieve the desired business objectives. |