Organizations are looking for tools to facilitate and automate their ITIL processes.  There are many vendors in the market that provide integrated ITIL-based tools.  The leading IT research firms identify the top dozen players by representing them as dots on a chart.  However, organizations need greater detail to help guide their decision in selecting tools.

Many organizations try to create an extensive laundry list of requirements.  However, this approach backfires when comparing 5 to 10 vendors across 100 to 200+ requirements - the volume of information is overwhelming.

Third Sky’s Product Requirements Definition Workshop is a vendor-neutral session that:

• Identifies and prioritize requirements that differentiate between vendors’ solutions (while not focusing on requirements where all major vendors have basic competencies)
• Educates the customer about specific strengths and weaknesses of different vendors and their solutions
• Help identify a short list of vendors to consider
• Plan the product selection and implementation process

Through a series of facilitated workshops, Third Sky uses our ITSM process and technology expertise to assist customers in identifying and prioritizing their specific requirements for ITSM product selection.  Third Sky will guide customers in avoiding known pitfalls, creating clear specifications for vendor responses and developing a sound basis for product evaluation and selection.

Customer Value

Leverage the real-world experience of Third Sky experts who have implemented a wide variety of ITSM Software Solutions and have first-hand experience regarding the usability of the software and system administration effort.  Streamline the ITSM Software Solution process and focus on the requirements that matter.

Deliverables

• Report comparing how each major ITSM vendor rates against your prioritized requirements.  Report includes recommendation vendor(s).
• Project plan for the ITSM Solution Selection process.
• Vendor demos (if client requests Third Sky’s assistance in the shoot out).
• Vendor demo evaluation material, e.g. use cases for vendor, evaluation surveys for staff, shoot-out process, etc.

Contact Third Sky for more details.