Recorded Webinar Archive
- Applying a cost to Service Level Agreements, Operating Level Agreements, and Underpinning Contracts
- How to calculate the cost savings and ROI from automating request fulfillment, incident diagnoses & other operational processes
- Simulations Drive Organizational Change... Don't Play Games!
- Business-Driven IT: What is it and how can we do it?
- Reducing the Costs Associated with Event & Incident Management within Network & Data Center Operation Centers & Service Desks
- How to assess your own IT process maturity to drive the productivity of your business
- ITIL® 2011 Edition - Why should you care?
- Communicating IT Value
- ITIL Education: Maximizing ITSM Success and Minimizing Investment
- Service Catalog Best Practices: From Static to Actionable
- Availability Management in the Era of Cloud Computing
- Making Service Strategy Actionable: IT Service Value Management
- Aligning IT with the Business
- Building an Effective Service Catalog
- Configuration Management One Bite at a Time
- CMDB Secrets of Success
- Get Real Engagement from Management and the Business for Your ITSM Program
- Maximize Real Results from all those Training Dollars
- Service Catalog Success – the Faster Road to Service Catalog Reality
- What ITIL® Classes Should I Take, and How Do I Pass the Exams?
- You Call That a Report?
- Integrating Project Management and Service Management
- Spotlight on the Service Owner
- Everything You Ever Wanted to Know About… ITIL® v3 Intermediate Courses
Upcoming Events
| Wed Feb 29 @10:00AM - 11:00AM Complimentary Webinar: ChangeNow: A Pre-Packaged Process and ServiceNow Update Set from Third Sky and Navigis |
| Wed Mar 07 @ 9:00AM - 10:00AM Complimentary Webinar: Incident Matching - A Key Step to Dramatically Improving Problem Management |
| Thu Mar 22 @10:00AM - 11:00AM Complimentary Webinar: Industry Trends in Strategic Service Management |
| Mon Apr 16 IT Financial Management Association Conference |
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As IT organizations continue to mature, there is an increased need to identify the fully burdened cost of providing services to enable both IT and the business to make informed decisions about the level of service required to meet the needs of the customer.
How did a global Financial Services Firms save 33 hours of effort in the first day of automating just 10 operational processes?
Are you having difficulty getting busy senior managers to appreciate the power and importance of ITSM? Do your teams struggle to understand how their efforts impact others? Simulation may be the solution.
As IT professionals we can sometimes lose the view of the forest for all the trees we’re constantly surrounded by. Business-Driven IT is business-results focused way of organizing and managing an IT service provider. IT is the foundation of our model for achieving IT Innovation, Excellence and full business Integration.
Today, one of the challenges Enterprises face within Network and Data Center Operation Centers and Service Desks, is the need to reduce the time to resolve an Incident, to minimize the impact on the Business; and, reduce the costs associated with Incident process.