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- Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
- Operational Excellence: Using a Standards-Based Approach to ITIL© Assessment
- Services and the Importance of Customer Outcomes
- Service Catalog 101
- Operational Excellence: Excellence in a Service-Oriented World
- ITSM Software: Is SaaS the Model for You?
- How to Reduce the Cost of IT
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White Paper written by John Worthington, ITIL v3 Expert and Director of Consulting, Third Sky
Few would argue that process capability and maturity are important to achieving operational excellence in IT organizations, but that’s easier said than done. When it comes to process improvement, many organizations take the time pressures and tight deadlines from other IT projects and translate this to their improvement programs. The lack of a repeatable, standardized method for assessing process capability and maturity over time is a significant contributing factor to this difficulty. Inconsistent measurement and proprietary assessments make it almost impossible to see through competing functional agendas and focus on those process attributes that will further the overall improvement objectives. IT organizations now have an opportunity to address this limitation through the use of the ISO/IEC 15504 standard for process assessment. Download this white paper to learn how using a standards-based approach to assessing process maturity will help organizations achieve their process improvement goals. Register below to instantly download your copy. |
This is the second of a series of White Papers on operational excellence by Third Sky.